Comcast Spam

>>  Notice to DSRA users of Comcast.net email  <<


We are having huge problems with Comcast email.  For some unknown reason Comcast has decided that all our emails are SPAM and is dismissing them to the cloud without even sending them to users' SPAM folders unless the users change their settings.

Because of the manner in which Comcast has elected to deal with SPAM there is no feedback to the DSRA system with any bounce message or any indication of whether the user has received the message.  All we can identify is that the message was delivered to the Comcast system. The blockage affects both eblasts and password reset emails.

It seems our Comcast users may not have seen recent eblasts from DSRA - and the only methods Comcast recommends to find future DSRA emails (emails from "DSRA Inc. <This email address is being protected from spambots. You need JavaScript enabled to view it.>" are to:

EITHER – Login to your Comcast email via a browser directly at the web level (not via Outlook or any other email client), then check "enable spam filtering", and check/enable "keep a copy of spam emails" – you should then be able to find your future DSRA emails in your SPAM folder and even move them to your inbox.

OR – Login to your Comcast email via a browser directly at the web level (not via Outlook or any other email client), then uncheck/disable "enable spam filtering" – this will allow all spam emails into your inbox – if you are using Outlook, Thunderbird, or another email client you may be able to set secondary spam filtering there to send non-DSRA unwanted spam to a local spam/junk folder in your email client.

If you are a Comcast email user and think you have missed recent eblasts you may This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the date of the last eblast you received.  Please provide an alternate non-Comcast email address we can send to in the future, if you have one.  We will try to respond within 24 hours.  Recent eblasts were sent to all members on 1/23/2019 and 2/1/2019, if you did not receive those you are affected by this problem.

If you are a Comcast email user and need a login/password reset you are likely to not receive that either, if you request a password reset and do not receive it please This email address is being protected from spambots. You need JavaScript enabled to view it..  Please provide an alternate non-Comcast email address we can send to in the future, if you have one.  We will try to respond within 24 hours.

Our apologies to all our Comcast users who are inconvenienced, mainly in Indiana and Michigan, with a few scattered in other states.  As far as we know this is a problem we are only encountering with Comcast.  Comcast has been contacted by DSRA and by some of our members who are affected, but Comcast not offered a satisfactory solution -- they actually "blamed" our members for marking our emails as spam!  A dialog with Comcast on their Facebook page proved equally frustrating. Comcast's only suggestion is for each of their customers (hundreds of them) to contact them directly to resolve this problem.

Thanks to the Comcast users who have brought to our attention and worked with our webmaster to identify the problems.

This reinforces our recommendation for members not to use IP email addresses, we recommend the use of independent personal email addresses such as gmail, yahoo, outlook.com which are not tied to IP's, businesses or workplaces, or devices.

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