Comcast Spam

>>  Notice to DSRA users of Comcast.net email  <<

Updated 6 March 2019 06:25
We are having huge problems with Comcast email.  For some unknown reason Comcast has decided that all our emails are SPAM and is dismissing them to the cloud without even sending them to users' SPAM folders unless the users change their settings.
There is no feedback to the DSRA system with any bounce message or other indication that the user has not received our message.  The blockage affects both eblasts and password reset emails *.
It seems our Comcast users may not have seen recent eblasts from DSRA - and the only methods Comcast recommends to find future DSRA emails (emails from "DSRA Inc. <This email address is being protected from spambots. You need JavaScript enabled to view it.>" are to:
EITHER – Login to your Comcast email via a browser directly at the web level (not via Outlook or any other email client), then check "enable spam filtering", and check/enable "keep a copy of spam emails" – you should then be able to find your future DSRA emails in your SPAM folder and even move them to your inbox.
OR – Login to your Comcast email via a browser directly at the web level (not via Outlook or any other email client), then uncheck/disable "enable spam filtering" – this will allow all spam emails into your inbox – if you are using Outlook, Thunderbird, or another email client you may be able to set secondary spam filtering there to send non-DSRA unwanted spam to a local spam/junk folder in your email client.
Changing spam settings as above appears to allow delivery of DSRA eblasts to those Comcast users who have changed their settings, we are seeing more and more confirmations from Comcast users, thank you to those who have responded.
If you are a Comcast email user and think you have missed recent eblasts, click here to login and view a copy - generally the most recent eblast will be available for a couple of weeks from the date the eblast was sent.
* If you are a Comcast email user and need a login/password reset you are likely to not receive that either, if you request a password reset and do not receive it please This email address is being protected from spambots. You need JavaScript enabled to view it..  If possible, please provide an alternate non-Comcast email address we can send to in the future, if you have one.  We will try to respond within 24 hours.
Our apologies to all our Comcast users who are inconvenienced, mainly in Indiana and Michigan, with a few scattered in other states.  As far as we know this is a problem we are only encountering with Comcast.  Comcast has been contacted by DSRA and by some of our members who are affected, but Comcast not offered a satisfactory solution -- they actually "blamed" our members for marking our emails as spam!  A dialog with Comcast on their Facebook page proved equally frustrating.  Comcast's only suggestion is for each of their customers (hundreds of them) to contact them directly to resolve this problem.
Thanks to the Comcast users who have brought to our attention and worked with our webmaster to identify the problems.
This reinforces our recommendation for members not to use ISP email addresses, we recommend the use of independent personal email addresses such as gmail, yahoo, outlook.com which are not tied to ISP's, businesses or workplaces, or devices.
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